Submitting a Return Request

Change-of-Mind Returns:
You may submit a return request within 7 days of receiving your order for any reason. For these requests, return shipping costs are the responsibility of the customer.

Product Quality or Description Issues:
If the item you received has defects, quality concerns, or does not match its description, you may request a return or refund within 30 days of delivery. In these situations, we will cover the return shipping costs.

Return Requirements

To ensure we can process your return efficiently, please confirm the following:

• The item must be in its original packaging and in a condition that supports resale.
• Sale items or promotional products are not eligible for return or exchange.

Refund Processing

After the returned item arrives at our warehouse and completes the inspection process, refunds are typically issued within 3–5 business days. The time it takes for funds to appear in your account depends on your bank or payment service provider.

Orders Marked as Delivered but Not Received:
If your order is shown as delivered but has not been received, please provide valid documentation. Once verified, we will reship the product or issue a refund. To ensure timely assistance, please contact us within 24 hours of the delivery status update.

Additional Considerations

Refused Deliveries:
If a package is refused at delivery, a refund can be issued once the returned shipment is received. Please note that shipping fees are non-refundable.

Unauthorized Returns:
Returns sent without prior approval may be declined. Any costs related to unauthorized returns must be covered by the customer.

Fraud Prevention:
To maintain the integrity of our return process, we may decline return requests if:

• The item shows signs of excessive wear or misuse.
• The condition of the product does not match the return claim.
• The request conflicts with our policy or appears fraudulent.